FAQ

Can I customize items on the menu to meet my needs?

Yes, most of the items on our menus have a variety of modifiable options to ensure that every client can order the perfect meal.

Are there paleo or vegan options?

Yes, we offer both options.

I have slightly more complex dietary requirements - can accommodations be made?

If you have more complex dietary requirements you can speak directly with our in-house holistic nutritionist to discuss additional details and come up with a meal plan to meet your needs. Please contact Paige via email at nutritionist@fresh2you.ca with your questions, or to set up a phone appointment.

I have a life-threatening allergy - can I place an order?

Unfortunately, we cannot offer service to individuals with life-threatening allergies.  Our food and ingredients may come in contact with, or have traces of nuts and other allergens that may trigger a reaction.

How often does the menu change?

Our menu changes two times per week. Every week we upload a new set of items on Sunday and Wednesday at noon.

How will my food arrive?

Your meals will arrive ready to eat, packed inside either recyclable plastic boxes or reusable silicone containers (we give all of our clients the option to pick between either one at checkout). These will be placed inside an insulated cooler bag with ice packs to ensure that all of your items maintain a high level of quality and stay fresh for up to 4 hours. However, we suggest that you place your meals in the fridge as soon as possible. Both types of containers are microwave safe but not oven safe.

Can I freeze my meals?

Yes, certain items can be frozen but we suggest that if you decide to freeze an item that you do so prior to the 'best before date' on the bottom of the container. Salads are not freezable. 

Are there any delivery fees?

Yes, depending on the drop-off location our delivery fees are set as follows:

Downtown Vancouver - $5.00

Kitsilano/UBC area, Kerrisdale and rest of Vancouver - $10.00

Burnaby, New West, North Shore, Bowen and Sunshine Coast: $15.00

When do I receive my order?

Our team of drivers will attempt to deliver orders on Tuesday and Friday of every week, between 3:00 - 6:00 pm. However, we cannot guarantee that your order will arrive in this time frame given that factors such as drop-off location and traffic may affect the driver's schedule.

We are able to deliver to offices and other more convenient locations, so if you would like a specific delivery arrangement please contact us prior to ordering.

Can I cancel or reschedule my order?

Yes, however you must give us at least 48 hours notice saying that you would like to either cancel or reschedule. If your notice arrives past the time stated above you have the choice of receiving your order as initially agreed or being charged 50% of the amount you ordered.

Is there a minimum amount of money that I need spend to place an order?

We ask that all of our clients spend at least $45.00 on each order. Any order below this requirement will be subject to a $20.00 delivery charge and must be placed by contacting us at greatfood@fresh2you.ca.

Is there a deposit for the cooler bag?

Yes, you will receive an initial damage deposit charge of $30.00. The amount will be refunded to you upon service cancellation given that the bag does not sustain any damage damage or is lost.

Is there a deposit if I choose to receive silicone containers?

Yes, if you choose to receive silicone containers you will receive an initial damage deposit charge of $70.00. The amount will be refunded to you upon service cancellation given that the containers do not sustain any damage or are lost.

Do I get to keep the bags, silicone containers and ice packs?

No, these items belong to Fresh 2 You. We ask our customers to return the bags, silicone containers and ice packs to the driver at their next delivery. If you received plastic containers you can easily recycle them at home.

Do I have to wash the silicone containers?

Our clients are not required to wash the silicone containers, as we clean and sanitize them after every use. However, we do ask that they be rinsed, to prevent them from becoming stained or odorous, and keep them in rotation for a longer period of time. The containers are dishwasher safe and we encourage our clients to put them through a light/rinse cycle in the machine.

What happens if I lose the bag or containers and would like to continue service?

In this case, we will keep your initial damage deposit, charge you a second one, and continue service.

How do I get my refund/refunds after cancelling service?

Although we would be sad to see you go, if you choose to end service we will contact you and make arrangements to pick up the remaining bags and silicone containers and refund your money straight away.